Here's what you do.. Just unplug your stb for a minute, while you go online to donation checker webpage.. Hit reset iptv...webpage should go to green outline, and say reset successful.. Now, plug your box back in, enter your id and pw when auth dialog comes up, and you should be good to go.
This has been a great system.. I've had IKS, etc for years, but this is so much easier, and cleaner. TIP.. You have to stay on top of it.. Read the forum pretty regular. You can't just assume it's like cable, and walk away and forget it. It takes some upkeep.... but for the price and service, I think it's worth it..
Z