Yes the service is not at 100% but if you look at the majority of the people with problems they did not go with what was recommended by NFPS/ROCKET from the beginning. It was recommended Mag or Avov and those 2 system have proven to be less problematic. I have multiple devices at home and i can see most of the time my mag 254 runs almost perfect compare with my pc or android.
I did not know this....might look into getting a dedicated box.