Help for Rocket IPTV Server.
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Every night its been the same thing up @ mornings down @ nights. What is going on? Not even a word from a representative. Rule of thumb if you keep persons informed of whats going on maybe the backlash won't hurt as bad but being kept in the dark is really ridiculous. "We can handle the truth," "Try us," "There are still LOYAL customers around."
If you need a reliable IPTV, stay away from NFPS/Rocket/IKS66 and Co. It is cheap, but you get what you pay for!! They have many channels, but always have many down or not watchable. You never know when and what can you watch.
Maintenance takes 1 week and you can watch blank screen during this period. Announcement says only 36 hrs. Apparently during every maintenance this is the case. Resellers are screwed during this period, because their customers will complain, rightfully. Mods promised give extra days for blackout, then cowardly backed up. LIARS
Support is really non-existent! They refer you to a forum, where a few impatient, arrogant, thin skinned amateurish fellow give half answers here and there, when they feel like. If you ask too many questions they ban you apparently or close your threads. If you point out flaws in their service or ask for any improvements,they label you a spy/mole from another provider. They are willing to argue with customers publicly to have the last word. Bit of paranoia and insecurity combined. It shows lack of manners, education and real understanding of what customer service and support is about.
Frankly speaking, you can only compliment about their service on their forums, otherwise you are labelled sarcastic trouble maker. If you have cable, satellite and ANOTHER RELIABLE IPTV provider, with REAL services and support, forget about these CLOWNS. They are unreliable, have extremely poor customer service attitude with low education.
Maintenance takes 1 week and you can watch blank screen during this period. Announcement says only 36 hrs. Apparently during every maintenance this is the case. Resellers are screwed during this period, because their customers will complain, rightfully. Mods promised give extra days for blackout, then cowardly backed up. LIARS
Support is really non-existent! They refer you to a forum, where a few impatient, arrogant, thin skinned amateurish fellow give half answers here and there, when they feel like. If you ask too many questions they ban you apparently or close your threads. If you point out flaws in their service or ask for any improvements,they label you a spy/mole from another provider. They are willing to argue with customers publicly to have the last word. Bit of paranoia and insecurity combined. It shows lack of manners, education and real understanding of what customer service and support is about.
Frankly speaking, you can only compliment about their service on their forums, otherwise you are labelled sarcastic trouble maker. If you have cable, satellite and ANOTHER RELIABLE IPTV provider, with REAL services and support, forget about these CLOWNS. They are unreliable, have extremely poor customer service attitude with low education.
I would say that people are getting home from work and starting to turn the TV on to watch. Either internet providers cannot handle the load or the service servers cannot handle the load. Saw this happen several times over the last week when Trump and associates started to speak. Hay, by the way, that could be the far left interfering!! Ha! Ha!
Agreed and it's not to say that the servers don't have issues.. But the busy times for ISP providers are when people get home from work and everyone in the neighborhood are using the Internet. This will create a bottleneck and your speeds will be effected unfortunately.
"Internet bottlenecks are places in telecommunication networks in which internet service providers (ISPs), or naturally occurring high use of the network, slow or alter the network speed of the users and/or content producers using that network."
If every channel is having issues then this could be the culprit and there isn't much you can do about it.
Please do understand I'm not saying that the service is perfect but if the above is happening then this could be what is going on with your service. About 6 months back we had a few members that after many different tests we figured out that this was indeed the issue.
The flaw in your logic is this... I like to watch the news channels, CNN...Fox...Sky...BBC and I find quite often they are unwatchable of just not there. So I switch over to Ccloud or other addon and I can watch them for hours on end with no dropouts and practically zero freezing/ buffering. Would not 'bottlenecking' effect Kodi as well ???
Something else I have noticed is sometimes the freezing is exactly 10 seconds on and then 10 seconds off. I first noticed it when they had the Comey countdown shown on the screen, tonight Fox News is doing it, just put your computer clock on the screen and you will see it. Seems to be a man made problem, possibly a jealous competitor.
I now use the m3u/simple client most of the time, the mag254 is collecting dust as you can't move around the channel list like you could before and forget about the favourites function...SNAFU.
Something else I have noticed is sometimes the freezing is exactly 10 seconds on and then 10 seconds off. I first noticed it when they had the Comey countdown shown on the screen, tonight Fox News is doing it, just put your computer clock on the screen and you will see it. Seems to be a man made problem, possibly a jealous competitor.
I now use the m3u/simple client most of the time, the mag254 is collecting dust as you can't move around the channel list like you could before and forget about the favourites function...SNAFU.
Every time it messes up. I fire up Kodi on a cheap android box. Go to live tv and pick same channel. Plays perfect every time so use that as backup. It is not the Internet provider . End of Story. End Of book. I think this is a case of biting off more than could be chewed and it will take awhile to get it right. Patience is what is needed.
Some of the Latino Channels are down or the ones can be open after 10 or 15 minutes the channel close and not able to open it again after a while if it opens....Very frustrated try to use this service 
..... My ISP provider or my TV box is not the problem....
FIFA Confederation CUP Mexico vs Portugal is playing and enable to watch the game...
..... My ISP provider or my TV box is not the problem....FIFA Confederation CUP Mexico vs Portugal is playing and enable to watch the game...
They just take your money without any updates they don't care period.so as of December when my subscriptions up I won't care.. any other service you can call and find out what's going on. To be honest I don't think they even know period I think they overwork the servers by taking it as much money as possible and now they just don't care
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