NFPS / Private tvOnline not connecting?

IPTV Private Server (NFPS)
Hi everyone, i am having the same not connecting issue with two of my avov boxes. I noticed in the "Donation Checker" that the letter "P" has been added to the iptv portal. Are we supposed to add that p to the server url in "Server Settings"? My url starts with 1. So do i just place the letter p before the number? Or do i need to change it completely? Please help, cause it might be the reason why our boxes are not connecting.
​​​​​​​Thank you.
 
ok I go to that site... select forgot my donation , then put in all the info and I get my nfps info in blue font. Then where do I go to reset? I only get 'back to search' or back to login options.