TVONLINE 4 Still not shipped ?

#23
I ordered mine, early on May25th. Was hoping to have the unit in my hands by Friday or latest by Sat. I was disappointed that they did not create a shipping label till May 27th- whole 2 days later. I have been exicetedly going to mail box EVERYDAY waiting desperately. Only to be returning sorely disappointed and cussing. Its been going on since Friday. Today is Wednesday, I was/am about to cancel the purchase. This is just EXTREMLY SHITTY service. I am very very disappointed. Havent seen such disregard for service once they recieved the money from purchase of the unit they dont give a shit about the customer.
I went to mail box again really hoping to find it today and yet another disappointment.
I finally got an update today on the USPS tracker 30 mins ago, that the item has been picked up A WHOLE DUCKING WEEK later. WTF.. this after even paying a 6 shipping and handling fees? is this how you treat your customers? it had said 2 days delievery and now its still stuck in CA, so I have to wait another WHOLE 2 days to get a product that should have reallisticly been shipped on May25th. AVOV has been a super disappointment.
 
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#24
dnow said:
I ordered mine, early on May25th. Was hoping to have the unit in my hands by Friday or latest by Sat. I was disappointed that they did not create a shipping label till May 27th- whole 2 days later. I have been exicetedly going to mail box EVERYDAY waiting desperately. Only to be returning sorely disappointed and cussing. Its been going on since Friday. Today is Wednesday, I was/am about to cancel the purchase. This is just EXTREMLY SHITTY service. I am very very disappointed. Havent seen such disregard for service once they recieved the money from purchase of the unit they dont give a shit about the customer.
I went to mail box again really hoping to find it today and yet another disappointment.
I finally got an update today on the USPS tracker 30 mins ago, that the item has been picked up A WHOLE DUCKING WEEK later. WTF.. this after even paying a 6 shipping and handling fees? is this how you treat your customers? it had said 2 days delievery and now its still stuck in CA, so I have to wait another WHOLE 2 days to get a product that should have reallisticly been shipped on May25th. AVOV has been a super disappointment.
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We hope you can understand we released statement on the delay on the USA orders on our Facebook page. Do take into consideration the USA had a long weekend which delayed everything overall. We encourage all to like us on Facebook so you may stay up to date with our company and your orders. Thanks.

All USA orders will be shipped out on Tuesday May 31 due to memorial day weekend. All tracking numbers will be updated by Monday night! Thanks for the support. Please share! - https://www.facebook.com/avovtech
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#25
thnx for the reports and your time a-team :)

dnow seems to be a high strung person and prolly too high strung.
The anxiety and the attitude and along with the cussing makes a very clear picture of just what dnow is all about.


thnx again a-team , most of us do understand :)
 
#27
I purchased mine on may 26. I got a confirmation on may 27 that shipping label was sent to usps. next I got a notice on june 1 informing me that that my box was shipped from California on june 1 and expected delivery was june 3. that is more than 7 days. I was told it would be 3 -5 days from order to delivery. was a little disappointed especially after seeig asft s comments that he had already received his last week. .. for the A-team I love your box(s) have the vox1 and the tvonline plus (red). spoke with a rep before purchased and he told me pvr would be in future update. tomorrow is the 3rd and I will have a smile on my face when I get it. knowing it takes 7 + days to get it is ok. just as long as I get it. oh another thought. when I ordered my boxes (+4) I did not see the discount code on checkout. is there still a chance I can get it?

thx in advance a=team
 
#28
mine is en-route with the DHL courier, so should have it today.
considering they said they would all ship on the 1st it isnt to bad.
not sure why some people got them earlier .
 
#29
omegamike said:
I purchased mine on may 26. I got a confirmation on may 27 that shipping label was sent to usps. next I got a notice on june 1 informing me that that my box was shipped from California on june 1 and expected delivery was june 3. that is more than 7 days. I was told it would be 3 -5 days from order to delivery. was a little disappointed especially after seeig asft s comments that he had already received his last week. .. for the A-team I love your box(s) have the vox1 and the tvonline plus (red). spoke with a rep before purchased and he told me pvr would be in future update. tomorrow is the 3rd and I will have a smile on my face when I get it. knowing it takes 7 + days to get it is ok. just as long as I get it. oh another thought. when I ordered my boxes (+4) I did not see the discount code on checkout. is there still a chance I can get it?

thx in advance a=team
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There was a Holiday in the US, Memorial Day so the US shipments were delayed.
 
#32
a-team said:
Hello people,

We want to make one thing clear. We had no issues with manufacturing or shipping products to our office in LA. However, the USPS guys are incredibly un-reliable. The USPS drive saw how many orders we had at 11am and decided he finished work at 6pm and could not take this. We had to go ahead and then book a personal driver to come which, where we wanted them at our office for pickup at 11am. They showed up at 3pm. All orders are shipped. If they are not you are more than welcome to email us or open a ticket and we will take care of it.
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Just a heads up from a Canadian....USPS International is my absolute favorite when it comes to getting products from the U.S. and the absolute worst of the worst is UPS ground.
 
#33
For the Avovs, they are now sending in-country for Canada and USA. "A-Team" might help for the shipping issues, but I think going through the website and opening a ticket will get answers quicker.
 
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