TVonline 4 ISSUE

C

cia4satellit

New member
Jan 10, 2015
45
0
0
#1
One day old TVonline4, set-up last night and left it running using NFPS iptv (TV is off only while box is ON). Wake up this morning box is ON but NO display on TV, turn off/on the box display appear shows AVOV logo and went to main menu press the remote then TV turn Black (tv says to signal from the box). Box shutting down, it turn ON main menu then start pressing any on remote is turns blank (box red light still ON)
1.Try different HDMI cable still the same- Not cable
2.Try different TV same – Not TV
3.Try pressing small pin hole on the bottom box, during booth, and while booting , and while on, and hold it for 30 sec. still same (not sure what is the correct way ?????)
4.I manage to make it on factory reset on MENU, box say shutting down never comes back ON. I turn on/off same problem

Any HELP before call avov !

Thanks
 
#4
Well, I would suggest ....power off the box.....leave it powered off with power cord disconnected for 15 minutes.
.................................meanwhile check your tv/monitor and how it is controlled by connected devices as some tv's can be controlled by the device they are connected to. I set mine so nothing controls my tv especially powering off / sleep or standby modes.

Once you have done that, connect your power and turn your box on making sure the right input is selected on your tv. Depending on what you see, what you get and if you get things back in order, try going into your settings on your box and see how things are configured there as it may have something set by default that may not be to your liking. I don't know if this suggestion will work or not but more often than not, it does. You may want to clear cache, memory or other presets so go through each menu and take a look see at the default settings.
 
#6
greg said:
just talk to someone at avov and they said there web site is having a problems be back up in a hour are so just try to order new tvonline 4
Click to expand...

They no longer accept telephone calls so that is not an option. As for tickets, the website isn't up but I wouldn't really advise ordering a new one without getting it replaced via an RMA number to exchange it. The time for returning, exchanging or getting a refund is limited by their 30 day policy which may or may not include the time it took to send it.
 
#7
I've open ticket Saturday afternoon, but avov HAVE not response to it??
I hope AVOV company is Not Sinking and run away with my money? I hope they know they made ONE BAD Tvonline 4.
I'm still waiting !!!
 
#9
cia4satellit said:
I've open ticket Saturday afternoon, but avov HAVE not response to it??
I hope AVOV company is Not Sinking and run away with my money? I hope they know they made ONE BAD Tvonline 4.
I'm still waiting !!!
Click to expand...

They do state they take up to 72 hours to respond to tickets although I wouldn't carve it in stone as I have had a previous experience which took longer and one no response at all. Not to bang a drum but this isn't right and support isn't getting any better.
 
#10
ok this is why
Found out the issue
so the website is taking too much traffic
these days
we are upgrading
but our host is taking their sweet time to process
the order
We follow up
and its been paid
but no changes yet
so the server keeps crashing
and causes an error for tickets as
well

so please give them a little time please they are trying hard to fix it they know what the problem is just waiting now so many are buying this box and i can see why
 
Last edited:
#11
asft said:
ok this is why
Found out the issue
so the website is taking too much traffic
these days
we are upgrading
but our host is taking their sweet time to process
the order
We follow up
and its been paid
but no changes yet
so the server keeps crashing
and causes an error for tickets as
well

so please give them a little time please they are trying hard to fix it they know what the problem is just waiting now so many are buying this box and i can see why
Click to expand...

Not to rain on your view but support has been lacking for a very long time and finding reasons doesn't provide support. If one has problems with a server (s), they replace them. If they have problems with a host, you find a new host much the same as I did with internet service providers. I didn't get upset, I didn't ask for reasons, I just changed providers and moved on with a better service provider.
 
#13
if you read
We follow up
and its been paid
but no changes yet
and like i said hold on and support is the best i know that better then any out there and i talk to them every day what all of us say what is good and bad was just told there going to tone the sound down on boot up on 4 box
 
Last edited:
#15
Its been more than I week now still my TV-Online 4 still Shutting Down.
I'm running out of patient with the progress of Avov company, does 72 hrs for ticket means what???they email me to try changing tv! which I already did.
This company don't know what they are doing.
How LONG should I wait???? What I'm waiting for??? Do they know what is the problem?? Do they have solution for the problem???
I did not BUY $169 Can box to do nothing. If they cant fix it refund me my money!!!!
 
#17
cia4satellit said:
I was contacted by avov support team via e-mail, now starting to move and trying !!!!
Thanks everyone
Click to expand...

I sent in 2 tickets with two requests, one for to exchange the box, ( found out they don't do exchanges ), the other for a refund. Anyone have any suggestions on how to contact support or get an RMA number from support ? I purchased the TVonline4 box in May so I'm hoping to return this box BEFORE the 30 day time period is exhausted. So far, I'm not impressed with the time it takes for support to send an RMA number given the time it takes to do it. The tickets were sent a week ago today.
 
#18
asft said:
I will try and send them this and see what they say pm me your ticket number too so i can show them
Click to expand...

This is not the way for support issues to be handled, if they don't want to support their products in a reasonable and timely fashion, they should say so as it will help deal with the frustration. It doesn't take more than 15 minutes to send an RMA number and it doesn't take more than 5 minutes to read a ticket. Good support isn't done in this way or by somebody else who tries to send them tickets or ticket numbers.
 
#19
Deadwood said:
This is not the way for support issues to be handled, if they don't want to support their products in a reasonable and timely fashion, they should say so as it will help deal with the frustration. It doesn't take more than 15 minutes to send an RMA number and it doesn't take more than 5 minutes to read a ticket. Good support isn't done in this way or by somebody else who tries to send them tickets or ticket numbers.
Click to expand...

Look, where not Avov Tech support here, if you don't like their products then don't buy any. I am tired of you whining about everything. You have been warned already and your driving my patients.
 
You must log in or register to reply here.
Top Bottom
Back
Menu