Power off the Mag and go to the server website and change that last few digts of the MAC address to some random digits and save as that, (digits can be, 0 thru 9 and/or A thru F)
Then perform an IPTV Reset there at the website and exit the site.
Unplug your router for 30 seconds then plug it back in.
Then wait about 10 minutes.
Then go and replace your original MAC address and another reset and then do not connect the Mag just yet.
Wait about 10 minutes again.
Then power up and check for results.
Ensure your device has recognized the internet connection.
The 16 digit Order number does not matter. It would be the 12 or 13 digit numbers that are ued on the box and that matter.