Rocket trouble connecting to internet

Help for Rocket IPTV Server.
S

satwatcher

New member
Jun 2, 2015
34
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0
yes I do
#1
My STB keeps saying my connection is banned or expired. I checked my Rocket, and it says it has 0 bans of 3, basically stating its not banned. My donation states it is good until March of 2020. I'm confused. I paid my bill. I even upgraded to the 2 year subscription when I made my last donation. I've been a Rocket customer for quite a few years now, with no problems of any kind. I swear by Rocket, and tell everybody how well it works. Now mine doesn't work. Usually CRAZED is good at helping with these matters and getting to the bottom of them. I don't know how to direct message a person, or I would have done so to CRAZED, based on my experience with his expertise in these matters. I also wanted to post this in the open forum so everybody can benefit from my problem and its resolution.
Please Help
Thank you
 
#2
Ensure the server url which shows attached to your code is the same url that has been entered in the receiver's server setup.
Ensure Country Lock is correct.
Perform an IPTV Reset.

You can send me a message , by replying to the message I just sent you :)
 
#3
crazed 8.4 said:
Ensure the server url which shows attached to your code is the same url that has been entered in the receiver's server setup.
Ensure Country Lock is correct.
Perform an IPTV Reset.

You can send me a message , by replying to the message I just sent you :)
Click to expand...

crazed 8.4 said:
Ensure the server url which shows attached to your code is the same url that has been entered in the receiver's server setup.
Ensure Country Lock is correct.
Perform an IPTV Reset.

You can send me a message , by replying to the message I just sent you :)
Click to expand...

Crazed, I knew you would be helpful. ok. Here's what I've done. I've confirmed all of the numbers and information on my STB match to what is printed on the Rocket Checker page. I did the IPTV Reset. I've seen some info in other sections of this forum that mention something about changing the MAC address and retrying. However, I'm not comfortable doing this without step buy step instructions on how to change it and reset and change it back. I do print out most things I do on the computer, so I can go back and read what I saw again. I have my most recent print out of the IPTV RESET & ROCKET CHECKER web page. It's from this morning. I'm at work right now, so I can't compare it to my original page from when I renewed my donation almost 16 months ago, as that print out is at home. I feel pretty confident in saying it all appears to be the same, and also matches what is on my STB from last night's attempt. Right now, my STB and the Checker Page both show my URL as p1.iptvrocket.tv and it has some fine print on the web page saying if it doesn't work to try the full version of http://p1.iptvrocket.tv/c/index.html. I have not tried changing the STB to the full version yet, as I always try to ask questions before tampering with things I don't totally understand. That's why we have forums for people like me.

On another note...I noticed in the IPTV RESET & ROCKET CHECKER page, when I open the donation details page, it shows a bogus address for the forums. It shows iptvtalk.org instead of .net. Not related to what we're trying to do here, but I felt you should know about it.
 
#4
satwatcher said:
Crazed, I knew you would be helpful. ok. Here's what I've done. I've confirmed all of the numbers and information on my STB match to what is printed on the Rocket Checker page. I did the IPTV Reset. I've seen some info in other sections of this forum that mention something about changing the MAC address and retrying. However, I'm not comfortable doing this without step buy step instructions on how to change it and reset and change it back. I do print out most things I do on the computer, so I can go back and read what I saw again. I have my most recent print out of the IPTV RESET & ROCKET CHECKER web page. It's from this morning. I'm at work right now, so I can't compare it to my original page from when I renewed my donation almost 16 months ago, as that print out is at home. I feel pretty confident in saying it all appears to be the same, and also matches what is on my STB from last night's attempt. Right now, my STB and the Checker Page both show my URL as p1.iptvrocket.tv and it has some fine print on the web page saying if it doesn't work to try the full version of http://p1.iptvrocket.tv/c/index.html. I have not tried changing the STB to the full version yet, as I always try to ask questions before tampering with things I don't totally understand. That's why we have forums for people like me.

On another note...I noticed in the IPTV RESET & ROCKET CHECKER page, when I open the donation details page, it shows a bogus address for the forums. It shows iptvtalk.org instead of .net. Not related to what we're trying to do here, but I felt you should know about it.
Click to expand...

Yea, I know about that iptvtalk url that is incorrect. I notified administrator about it some time ago.

You can not change your MAC ID with the Dreamlink models.
Only the BuzzTV box is capable in doing that.
So that card is off the table.

If you send me your email , I can do the reset from the admin panel which seems to work better in my experiences.
Maybe once you get home later today, we can try that.
 
#5
I sent my email address in the private message you sent to me. I'm letting yo know here, because I'm having allot of trouble with the forum page. Every time I try to post a thread, or replay to an existing thread, it says I'm not logged. I log in, and rewrite the entire thing, and it says I'm not logged in when I try to send it. If you would like, I will work with direct email, but that is totally up to you. You'll see where my email has been connected to a Rocket for about 5 years now, or so. Maybe even longer???
 
#6
satwatcher said:
I sent my email address in the private message you sent to me. I'm letting yo know here, because I'm having allot of trouble with the forum page. Every time I try to post a thread, or replay to an existing thread, it says I'm not logged. I log in, and rewrite the entire thing, and it says I'm not logged in when I try to send it. If you would like, I will work with direct email, but that is totally up to you. You'll see where my email has been connected to a Rocket for about 5 years now, or so. Maybe even longer???
Click to expand...

okay, I found your code and things look okay at first glance.
I performed a Reset thru the administration panel.

Let me know how that worked out when you can.
 
#7
not sure why you are having issues with the forum, but when you type out your new post, before you post it, Copy it and then that way if you get booted again all you have to do is Paste that Copied post and try posting it again.
 
#8
crazed 8.4 said:
okay, I found your code and things look okay at first glance.
I performed a Reset thru the administration panel.

Let me know how that worked out when you can.
Click to expand...

Crazed - I was able to go home at lunch break - - it didn't work quite all the way - When I turned it on, it went through its usual boot up, I had the screen that says "Preparing to Start" with the circle of progress - then it went to the "Connecting to Rocket" screen and showed the Progress Bar (I nick named it Rocket when I first set it up)- it slowly turned red like it's supposed to, which is more than I got last night. When it finished connecting, it went to the last channel I watched the last time the STB worked. Embarrassingly enough, it was AdultXXX. It worked once I entered my password. When I tried to change the channel I just went up one to test. That was the Dusk channel. It would not work. I tried to go to one of the HBO channels. It didn't work. I checked my Portal, and all of the information is correctly entered. I went to Menu - to System - to Ethernet - and it said DHCP was in Automatic. I clicked on Automatic and it tried to connect, but said No Connection. I then went back to System - to Android - under Ethernet it said DHCP is connected. I went back to System - to Ethernet and it still says Not Connected, and I still have only a hand full of working channels. I have to assume the channels I have working are some type of general channel, and the ones that no longer work are some type of premium channel that requires connection. Is it possible I have something going bad with the D-Lite? Maybe a mechanical problem that may require replacement? Is it possible its a software issue that we still haven't figured out yet. How can it be connected in one Menu item, but not connected in another Menu item?
 
#11
them Dlites can be difficult getting connected sometimes. I have had issues as well with that.
I have had to pull the ethernet out of the powered on Dlite and then disconnect the power from the Dlite, then reconnect the Ethernet and then power back on
 
#12
Ok. I still have the Ethernet cable connected. However, I also plugged the antenna back in and logged it on to my WiFi. It finally connectedn but I still don't have all of the channels back. I have my HBO and Showtime and all of my documentary channels like A&E and History. I noticed I don't have all of the specialty channels I used to have. I have all of the Numbered Adult channels. I call them the Czech TV channels because they all seem to show stuff from there. I no longer have the Named Adult channels like Playboy and Venus and Dusk and etc.. Do I still have a problem, or have we actually lost those channels temporarily? I also tried a few VODs. I obviously didn't sit and watch movies, but I did try a few and just fast forward through what worked. Some played, and some said "can't play at this time & try again later". I don't know if there is still something wrong with the D-Lite or if it may just be temporarily not available to watch those channels and VODs at this time. ???
 
#13
Crazed- - - It appears I spoke too soon on this last night. The channels that worked last night quit working also. I'm still connected to Ethernet, and it says connected in both menu locations now. I think I may have another problem as well? The channels slowly dropped out throughout the night. If I watched a channel, and then changed channels, when I would try to go back to a channel that was working, it had stopped working by that time. I'm not positive, but I think this is what happens sometimes when we're about to get an automatic update to the D-Lite? I've seen that happen before. Usually, if I do a reboot, it will automatically suggest doing an update when it turns back on. I tried several reboots, but it just keeps turning back on saying connected to Ethernet, but giving me less and less working channels each time, until I have almost no channels working anymore. Am I the only one seeing less and less channels, or is this a system wide thing happening? I feel pretty confident about the Ethernet connection issue being solved because I can watch VODs. Dont they require Internet connection to watch? If so, then this channel problem I'm having may be a separate issue. What do you think?
 
#14
I beleive you are correct about tha update thing. I too thought I had noticed that too, when an update is about to be pushed to the receiver.
There are new updates released for the dreamlink models at current time too, I do not know if Dlite will get the update but there are updates being released currently.
Turn Auto-Update to OFF if that is an option on the Dlite. Might help.

As far as showing 'connected' in one menu but not in another, is because it is showing that it is communicating with the router but not necessarily connected to internet.
But I see that that may not be a concern anymore as you seem to be connected to the server.

When channels go missing, sometime this is when that full URL can be used and perhaps fix the issue.
Code: 
http://p1.iptvrocket.tv/c/index.html

If this does not help, then maybe we need to ask the administration to get that URL Portal changed for you.


** and also in your server setup menu, try setting that up without the username/password entered.
Uncheck the credentials box.
Try it like that and see how that goes.
 
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#17
Bkman2020 said:
Do a factory default on your box start from scratch maybe last update didn't probably install correctly.
Click to expand...

If I do a Factory Default, don't I need to do each of the previous updates individually? It's my understanding that each of the updates are, in one fashion or another, reliant upon the previous update. I've had four or five updates since putting this D-Lite online. If I do a Factory Default, the only update that will come through when I request an update check will be the latest update, and not all the updates that lead up to that latest update. I,m fine trying the theory. I just want to make certain I don't shoot myself in the foot by doing so. It may be only partially working right now, but partial is better than not at all. I'm just asking to clear up any confusion before I proceed with the task.
Thank you in advance for any help you send me.
I love these forums. It's a shame our entire world can't work as well as these forums do. Total strangers willing to help total strangers, in any way they can, with whatever knowledge and experience they can all share together.

I just realized that last line sounded like butterflies and rainbows. Sorry about that. LoL
 
#18
The current updates (if the Dlite does get one) are in Beta stage right now.... Which means they are optional to load, and your Dreamlink will not show any Beta update unless you specifically ask it to (by pressing 0227 and then the red button, while in the update menu).
So the only update that will be seen as an auto update or an update waiting to be installed, would be an Official update (out of Beta stage).

That is why the dates can be so far apart that you may see, because there may have been a few Beta updates that were not shown, but never the less were updates.
And no, you do not need to install any of these updates in consecutive order. You can choose not to install any Beta release and wait for the Official release version, if you so choose.
This very latest update is a Cumulative Beta release, which means it is prolly the 2nd or 3rd Beta update since the last Official one.

So with that being a Beta update, it will not show as an update in your Update menu, unless you press 0227 on your remote and then the red button.
It's your choice to install any new update, Beta or Official.

A factory default will not affect the software file/update that is currently on your Dlite, except maybe to help to initialize that last install (as BKman has inluded to) :)
 
Last edited:
#20
crazed 8.4 said:
The current updates (if the Dlite does get one) are in Beta stage right now.... Which means they are optional to load, and your Dreamlink will not show any Beta update unless you specifically ask it to (by pressing 0227 and then the red button, while in the update menu).
So the only update that will be seen as an auto update or an update waiting to be installed, would be an Official update (out of Beta stage).

That is why the dates can be so far apart that you may see, because there may have been a few Beta updates that were not shown, but never the less were updates.
And no, you do not need to install any of these updates in consecutive order. You can choose not to install any Beta release and wait for the Official release version, if you so choose.
This very latest update is a Cumulative Beta release, which means it is prolly the 2nd or 3rd Beta update since the last Official one.

So with that being a Beta update, it will not show as an update in your Update menu, unless you press 0227 on your remote and then the red button.
It's your choice to install any new update, Beta or Official.

A factory default will not affect the software file/update that is currently on your Dlite, except maybe to help to initialize that last install (as BKman has inluded to) :)
Click to expand...

Crazed - I did the factory reset, I forgot I would have to re-enter all of my password and user info...i started over from scratch, and entered it all, I entered the full IP address in the screen instead of the short version. I get some channels back, but not all of them. Now, I have another problem. It seems as though whenever I change channels, I have to restart the STB. I can't figure out why. I have a funny feeling the channel issue may not be my problem. I think we may be getting ready for a massive upgrade, and my system just seems to be experiencing the down channels. Either that, or I am the only person watching those channels, so nobody else has complained yet. LoL I have USA Network, but nothing else until I get to HBO. I have only one of the HBOs, and no other movie channels. I have one documentary channel, but it's in Spanish so its not helping me much. I have the Czech Channels in the adult section, those are the numbered channels. I have none of the named adult channels like Playboy or Venus or the others. I can watch VODs. I can watch regular VODs, and also adult VODs. I have to assume that means my internet connection is working. If not, is it safe to say the VODs would not work? Especially the adult VODs? That has to require an internet connection??? I can't quite figure out the having Restart the STB issue on each channel change, but I think the missing channels may be from Rocket. Can you confirm? Also, do you have any ideas on the Restart with each channel change?
 
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