VOD / INFO Stbemu pro problem

For all the VOD, beginners info, novice stuff.
I have still have a stbemu problem. I keep getting a message to contact my service provider to register this device.
My original Mag box is active. ( just renewed). Why am I getting this message.

When you switch from your mag box to stbemu then you have to go to your provider site and hit reset. Also make sure your url is same as the old one.
 
Are you switching the other device off completely before you use stb emu or vice versa? Stb emu can be funny at times but the guys are correct that the first box is locked to the sub and server. Maybe time to switch to a buzz unit, mag is giving you too much disappointment.