I've got a similar problem here, two donations on one order now linked to the same MAC address and changing one updates to the other. How is that even possible?
This happened to me, too. What the heck kind of people do they have working on this system, anyway? It seems like the blind leading the blind and any mention of what is going on is scarce as hen's teeth. You'd think they might be proactive and announce that they are experiencing severe difficulties; apologize for their inadequacy and offer to extend everyone's subscription by the total amount of time this service has not been a service at all.
But I won't hold my breath. It's not as if the owner's care less...they got our money already. You'd think with that kind of money they could afford to hire people to actually fix this stuff.
Don't really like to be bitter about this but it's hard not to be! This is absurd.