You are correct. Now try re-link your mac address and try it again to see
Thanks for your suggestion. If I click on the "link a Mac" menu item from the iks66.com website, it asks me for my "Route" which I enter and then it displays my "route details" which includes the correct mac address for my MAG254. This process doesn't seem to have any effect on my ability to get the service, since I reboot the device and it I still get the blue loading bar.