IPTV66 No route assigned card charged

IPTV66 Help here!
i lost that number they give you as soon as you make payment , i dont know for sure because as i say i lost it but that is simply a number to check where your ordering process is at
i think the 24-48 hr message is simply sayin give us chance , this is my sixth day now since i made payment and not recieve email however when i rang my bank they told me even though ts been paid at their end the money has not been collected at 66 so im assuming its the gateway still processing