This happens on every channel? I dont see any other complaints about channels losing audio except from the 2 of yous.
I tested this extensively yesterday.
And yea, there is audio loose when using the Rocket code and only with the 4000 and 4500 models.
With the 4000 connected to Rocket and within a few minutes we see a glitch in the service (just one of them minor micro glitches that we see often). The 4000 does not recover from the glitch , well it does get the picture back instantly ,but the sound is lost. Changing channel and back again restores the sound. Then if the service has another glitch then we will again possibly loose sound and not recover from that without a channel change.
Then connect a Dreamlink T3 or Mag 254 orother box to that same exact Rocket code, we see the same glitches but there is no sound loose after the recovery from the glitch.
Okay hang on that is not the end of our testing results.
So now if we connect that 4000 box to a NFPS code and put it on same channel(s), then we do see the same glitches again, but this time the 4000 does not loose sound.
So results say that this is isolated to only Rocket and only the two models mentioned.
It is the Server that causes the start of all this with the constant glitches seen/experienced and for some reason the 4000 does not recover when its the Rocket server (other STBs do).
lol... that might sound all a bit confusing but there it is