this freezing problem and missing channels has now been going on way to long , if they cant get it fixed let us know , if they can get the problem fixed then get on and sort it out , if the problem is with their isp then find a new one but please do something quickly . they sold a product on the pretence that it would get better and better , but since taking your money it seems to be one problem after another ,if you are new to this my opinion would be not to waste your money , come back in six months and see if anything has changed if not then go elsewhere . this service was much better when it was free cause they knew if it was rubbish then they wouldnt get your money ...