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EL REY Network (Ch 253) Distorted Video / Aspect Ratio Issues

Ch 253 EL REY Network has aspect ratio issues, whereby the video appears distorted and enlarged, such that the focus of anything on screen appears to be magnified and mostly off screen, to the right of frame. It's been like this the past couple of days.

I've observed this type of video distortion on other channels in the past, and usually they're corrected within a few hours or by the next day, but this particular channel seems to be so prone to other video-related issues (i.e., audio only, no video) that I thought it best to report this video-related issue now, rather than wait it out to see if it self-corrects or not.

BuzzTV xpl3000 running Android 7.1.2, with latest BuzzTV2 app v2.0 (247), hard-wired, 100Mbps
 
Ch 253 EL REY Network has aspect ratio issues, whereby the video appears distorted and enlarged, such that the focus of anything on screen appears to be magnified and mostly off screen, to the right of frame. It's been like this the past couple of days.

I've observed this type of video distortion on other channels in the past, and usually they're corrected within a few hours or by the next day, but this particular channel seems to be so prone to other video-related issues (i.e., audio only, no video) that I thought it best to report this video-related issue now, rather than wait it out to see if it self-corrects or not.

BuzzTV xpl3000 running Android 7.1.2, with latest BuzzTV2 app v2.0 (247), hard-wired, 100Mbps

left arrow button
then right to scroll over to change aspect
 
I suggest changing portals.
Dara... need some help here.

Per your post, I changed portals from portal 4 to portal 5.
I changed the setting in IPTVXTRA2 to show portal 5.
I do not see the portal setting used in PVR Simple client as I use the playlist option.
Tried clearing cache(in Iptvxtra), and clearing data in PVR Simple client.
Noticed that in Account information(in Iptvxtra) it says CURRENT CONNECTION =0 and ALLOWED CONNECTION=1.
Maybe somehow not connected??

What I have now is that I can play channels in Iptvxtra Live TV, but a cannot play any channels in the Guides . Neither the Iptvxtra or PVR Simple guide will play channels.

View KODI log at https://ares-project.uk/logupload/log.php?id=235937

Need some help on this one
 
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I'm not an expert on IPTVXtra, so I probably can't help on that. I'm pretty sure though that the PVR Simple client url is an easy change, probably p4 to p5, but I don't use the kodi PVRs. I do use the playlists, and can directly access my edited playlist using Kodi... trying to keep it as simple as possible, as I don't need the guide functions.
 
I use a playlist also, so there is NO portal setting in PVR. The channels do load in the PVR channel manager.
They will not play in either the PVR or the Iptvxtra Guides.
I wonder if my account is hosed. In Iptvxtra under account information.
it says Current connection=0, and it says Allowed connection=1??
 
I solved the problem with switching portals using the playlist option!
I use the playlist option for PVR setup. I found that in the playlist, each channel is identified with the full portal name for each channel.
All I did was to edit my playlist, and do a mass change from 'p4' to 'p5', and all is well...
 
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