Poor Quality of Service
All the main British channels, BBC, ITV, SKY, etc either don't work, have sound but no video, or are constantly freezing. I could understand it if this was free but this is a paid service. You expect users to pay a subscription but the quality of service you are offering in return is very poor. Come on, please get you act together and provide the service you are charging for. In return you would have less Forum complaints, happier users and more subscribers, its a no brainer.