Ok cheers for the clarification, I'm suggesting the level of service has deteriorated significantly in recent weeks from when people first made these "donations" and understandably expectations would rightly be based on this initial level service and not the response of what boils down to - so what you didn't get what you expected, that's just the way it is - if this is the case then I'd be right to be looking elsewhere. All that's required really would be an update on status to help quell people's concerns but sadly none seem forthcoming.