My suggestion is to go get there box then because they will never be happy and your phone will be ringing! If they do not understand how this system works then they will not be happy and in turn you will constantly be getting calls. At this point with them working on the system constantly they are going to keep getting the freezing issue!I have a wife and two kids ooohhhhh and Inlawsss plenty of patience man. It's the inlaws that are busting my you know what regarding this service. I dont care if mine stays up or down, its them that every other hour calls me telling me that TV Globo International fav channel is broken lmao