Mag254 has been locked to provider

H

Happyhotspur

New member
Nov 14, 2015
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yes i do
#1
Although I purchased my Mag254 box and a subscription it seems the supplier has locked my box to them. Despite my request to unblock they have ignored and refused to help.

My subscription runs out on 2 January 2018 and it looks like I will have to purchase a new box along with my new subscription to a different supplier, who assures me their box will not be locked to them.

However I would like to attempt to unblock the box but I have tried everything that I can find on youtube and downloaded the software to flash the box all to no avail. My prospective new supplier has downloaded to me the instruction to carry out a factory reset but even that will not work to allow me into the servers area to change the present settings to the new suppler,

When I go into the servers there are still only two boxes one is General and the other is More there is no server box.
Can anybody help as I really didn't want to have to purchase another Mag254 box and just let my old one rot in a cupboard

Thanks
 
#2
Contacted Infomir and they sent me this reply
''Hi,
It`s look like your box has a custom or operator image. Image which is signed with “operator`s key”. This key is created by operator without manufacturer.So we cannot unblock the box which blocked by IPTV provider. Only one way solution of your problem: to contact with your previous provider and ask him remove operator`s key.''

Lesson learnt the hard way always make sure you box is not locked by the provider specifically when you purchase the box and the sub seperatley. I think this company have been very unethical as its my box not a free one included in the sub price.
 
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#4
Never get any box that comes with a sub. Always get a bare bones box. Sorry for your miss fortune. Hit e-bay, (Where I got mine) and make sure the seller says it is a box only deal with no sub. Good Luck! And have a safe and Happy New Year!
 
#13
No that is the problem all I can get into it the servers portal and there is only two options General and More neither give me a choice of portal 1 or portal 2.
The box was bought of what I thought was a genuine supplier but I live in Spain and regulations seem to go out of the window here.
I approached the company who told me the orignal engineer who set the box up had left and nobody else had the passward for the box which seems a load of rubbish to me.
But hey yes it gonna have to be a new box unlocked and then a subscription
Thanks everybody for you advice
 
#16
I would try this
- Disconnect internet to the box (no hard wire or wi-fi)
- Do factory reset via bios if possible
- Do not update box to current file
- Now try to go into servers and portal section ?

Note: When I reset to factory my box everything including server info was deleted
 
#18
Shaf4706 how would I do the factory reset via the bios?
Is there some step by step instructions for that one?
sorry to ask but I really am dealing with something out of my league now
Thanks for your help really appreciated
 
#19
Shaf4706
sorry to ask but I really am dealing with something out of my league now
I have tried to do what you suggested with no wifi connected and carried out the update but once again when I go into the servers there is still only the two options General & More so there is still no way I can change the servers and no option for portal 1 and portal 2 that screen just doesnt appear
Thanks for your help really appreciated
 
#20
How do I flash A MAG 250 or 254 to factory settings if its locked down by an existing or previous supplier?

Create a folder on a USB stick
for Mag250 name the folder: mag250
for Mag254 name the folder: mag254
(please use lowercase only)
Download & copy the relevant fileslinked below in the description to the relevant folder on your USB stick.
Place the USB in back port of MAG box.
Connect power while holding menu.
Go to the menu Software update.
Go to the menu “USB bootstrap”.
Let the box update and re-enter the NTP server & portal URL.

Code: 
https://drive.google.com/file/d/0B9l2_7_GxE4eUXBocU1mT1lFMkU/view?usp=sharing
 
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