When you boot to the Log In screen......IGNORE IT....use a mouse, go to the right hand corner and click until you see a Settings list pop up. Click on Settings and go to name, give the default name a new name, any will do. Then go down and click on portals and type in the http:// address.com that you were given in your email.
After you have configured that, check the mac address to make sure it is the right mac you have set at your iptv provider.
Exit all the way out to your main screen where you see the STB Emulator Icon. Click on it and it will take you to the Log In screen again. Now you put the 12 numbers for user and password and scroll down, click OK. The screen will go black ......do nothing.....wait and you should see things start to go your way.