Rocket MAC Adress is not there anymore!

[xbmcbg]

The message "Mac Address Could not be Updated" means that you have a spelling error in the MAC address and is quite likely to restating existing one (the presence of AVOV boxes in this portal prone to error of this nature )
My advice is to send email to papiao team and they will solve the problem quickly

 

[PVRUser]

if your donation is still active all you need do is link your mac, follow the directions carefully, when entering alpha characters for mac use lower case to enter. They may show as upper but that doesn't matter. There are no upper case characters in hexadecimal #'s.

I tried both lower and upper cas many times with the same error.

what happens if you try put in a 00:1A:78:xx:xx:xx address insted of 79 I realize this wont help getting access for your mag. but just to see if you can get it to accept something.

I don't want to try this because if it works and I can't change it back to my MAG 254 MAC address after, the problem will remain. But also, see the answer I made to the last member in this thread.

The logic behind doing that would be to get any MAC address linked to your donation, after which you should (hopefully) then be able to re-link the original one from your MAG254.

Same answer than previous one.

The message "Mac Address Could not be Updated" means that you have a spelling error in the MAC address and is quite likely to restating existing one (the presence of AVOV boxes in this portal prone to error of this nature )
My advice is to send email to papiao team and they will solve the problem quickly

It's strange because I'm really sure there is no mistake in my MAC address and also, it used to be there before! This is what I just did to send a message to papiao team. I hope they will answer quickly. This is also why I don't want to try different MAC addresses like some other members suggested me to do. Since it shows all 00 for now I want papiao team to see the same thing than what I have described to them first.

 

[PVRUser]

Still did not get an answer from papiao site after sending the email.

I saw there was a page where we can check the MAC Address status here: https://papiao.is/main/search_mac/en
When I enter my MAG 254 MAC address there, I get this message: "Invalid MAC provided, please verify and try again."

No wonder why I cannot update the page in the donation page!

I don't know what to do anymore. I guess I should ask at NFPS site, maybe they will provide me a solution.

BTW: Earlier in this thread, I asked for this thread to be moved in the NFPS section but nobody moved it yet.

 

[K00lKatT]

you need to take a pic of the sticker on bottom of mag with mac & serial #'s, also all your pmt info including order # and email it to the contact email at your donation site...

 

[PVRUser]

Done. I sent everything to [email protected] a while ago. I have included the picture of my MAG 254 sticker containing MAC and serial number info along with my order number, donation number and email used to make the order on February 28, 2015.

Now, I'm gonna wait and see if they answer me.

I saw all threads where I've seen that I was not the only one in this situation, where the MAC address from MAG 254 or other methods which were previously linked to their donations were reset to 00's as well. In other situations, people have the MAC already used problem. It looks like there was or (still is) a glitch with that validation system.

 

[K00lKatT]

there is no glitch, the system is protecting itself and the users. In your absence, someone obviously started using your mac on an android or pc using emu or stalker. This makes the need for you to send proof of your valid mac. If you had followed the help offered already you prolly could have taken care of this yourself, thks...

 

[wwopi]

PVR-- I originally had a similar problem and the resolution was simple.
I had entered the complete MAC address. When I used the 00:1A:79 and
the last three pairs of the MAC address, all was fine.

 

[PVRUser]

there is no glitch, the system is protecting itself and the users. In your absence, someone obviously started using your mac on an android or pc using emu or stalker. This makes the need for you to send proof of your valid mac. If you had followed the help offered already you prolly could have taken care of this yourself, thks...

Glitch or not, if my MAC address would have been used by somebody else, I would get a different message no? Something like MAC address already used... and this is not what I get: MAC address could not be updated. Go figure.

PVR-- I originally had a similar problem and the resolution was simple.
I had entered the complete MAC address. When I used the 00:1A:79 and
the last three pairs of the MAC address, all was fine.

Tried that already.

BTW still no answer from papiao. What's the average time for an answer, 48 hours?

 

[K00lKatT]

invalid mac message usually means exactly as I stated...if you already know everything why are you asking us??....just curious...

it could also mean you didn't enter your mac correctly, thks

 

[PVRUser]

I don't know everything at all, this is exactly why I came here. I was just assuming things in a logic way and I did enter my info correctly.

I did not get any answer from papiao site yet, after sending everything requested yesterday. I'm still without any solution. I'm left to myself. This is just insane.

 

[PVRUser]

Finally, it got resolved! papiao site did not even answer me but they did put back my MAC address themselves. It's there now. And for your info, it my same MAC address that I was trying to enter, no mistake, no typo info...

Thanks anyhow.