FYI.... Been watching all the time the last few days during the time you said the service was down. Only a couple times I noticed FNC not wanting to pop on. Couple other channels had stuttering / freezing. I set my internal buffer on my mag 254 to "5" and that smoothed things out. That only lasted a couple hours. Service has been fine here in the upper mid west. That tells me internet trouble someplace is what was causing the trouble since I had the service the entire time. Also sometimes I have what seems to be a lot of problems with stuttering / freezing. I have found the going to the "Re-start Portal" option in the settings area works well. Internal buffer set between 3 - 5 smoothes the stutter and freezing for me anyway. Just passing the info on for what it is worth. Have a great day!