Rocket IPTV reset

Help for Rocket IPTV Server.
Went to the rocket server and input my mac address. It said I'm good to go. Yeah right! I'm still getting an "error" on the authentication. I'm typing in the rocket # for both lines. Can someone tell me if this is right or wrong?
 
Still no luck tried every thing, not taking portal name and URL. I am entering the right donation but it says filling incorrect information.

do you mean that you are unable to type in the portal name ?
Or the portal server addy ?

What happens when you try and type it in ?

Are you using the KB button ?
Are you using the gear button to enter the menus ?
And once done typing it, are you trying multiple buttons to exit ? I know these mags can be slow in response, but hitting the buttons more then needed will mess up the function and seems it will not fix itself untill you exit without saving or reboot.
when are you attempting to enter the donation info ? Before you get the server entered ?

Try exiting that server authentication first, then get the server info entered, then continue with authentication credentials.
 
Day-3...same issue as the above to no avail. At least i'm not alone....will not accept the un/pw......and i know it's the correct info.
Any other suggestions on what to do next will be greatly appreciated.
 
do you mean that you are unable to type in the portal name ?
Or the portal server addy ?

What happens when you try and type it in ?

Are you using the KB button ?
Are you using the gear button to enter the menus ?
And once done typing it, are you trying multiple buttons to exit ? I know these mags can be slow in response, but hitting the buttons more then needed will mess up the function and seems it will not fix itself untill you exit without saving or reboot.
when are you attempting to enter the donation info ? Before you get the server entered ?

Try exiting that server authentication first, then get the server info entered, then continue with authentication credentials.

I type the portal name( portal server addy ) then press the menu on RC then I press OK to save it goes blank also I tried the enter info on RC it is the same it goes blank. I am entering portal name 11.iptvrocket.tv
 
I don't have or use a Mag, but I'll speculate: Isn't the portal name supposed to be something simple like Rocket whereas the Portal URL is 11.iptvrocket.tv, if that is your correct portal assignment?

Maybe the box isn't able to recognize the periods (.) in the portal name and/or you're not setting up the portal address correctly. You didn't mention what you're specifying as the portal address.
 
I don't have or use a Mag, but I'll speculate: Isn't the portal name supposed to be something simple like Rocket whereas the Portal URL is 11.iptvrocket.tv, if that is your correct portal assignment?

Maybe the box isn't able to recognize the periods (.) in the portal name and/or you're not setting up the portal address correctly. You didn't mention what you're specifying as the portal address.

This is what I am trying to add iptv portal name, the information I got from papiao donation log in
IPTV Portal: 11.iptvrocket.tv
Server(s): 1.rocketserver.tv (Dish) 65.rocketserver.tv (Claro TV 50W) 55.rocketserver.tv (Dish Mexico) 60.rocketserver.tv (Sky Mexico)
Port(s): 35911 (Dish) 65000 (Claro TV 50W) 55000 (Dish Mexico) 60000 (Sky Mexico)
Status: Active