Rocket help with rocket

[frank666]

mag worked at my house but not when he got home it says no ip avelable

any help would be nice thanks

 

[Hank Venture]

Let me get this straight. You set up someone's Mag, they took it home and now it errors?

 

[frank666]

ya my dad wanted a box and it worked good when it left here

 

[Hank Venture]

It worked at your house, but not his.

have him go to settings and make sure all the info is still correct.

I had a mag with a bad internal battery and as soon as it was unplugged and powered all the way down it would lose its stored memory.

If all information is good, second place to look would be the firewall.

Some routers will need to have the ports opened.

Try that and see what happens.

 

[frank666]

yes did all that still no ip addy

 

[big dady]

It's not connecting to the internet at the new house

 

[frank666]

yes not connecting no ip addy and router is working just mag not picking up ip addy

 

[big dady]

Try connecting to the router directly or reboot both router and mag to see if that will work

 

[frank666]

tried that many times I almost look like a reboot lol

 

[Hank Venture]

Wired or wireless?

If the mag wont connect to the internet at your dads house take it back to yours and diag.

Mostlikly a wireless issue.

 

[frank666]

wired he dosent have enough speed to run box hes going to work on isp today

thanks