Hello;
I have a mag 254 box. Was working fine - no problems.
Time came up for renewal which I did & it went thru.
I received email saying IPTV order is ready with my new order number & route numbers.
I cannot get to the page to input the new username & password ??
I was able to get to the url page & changed that info.
I then did the software update & it skip over the page where you input the new username & password
& goes straight into reboot the box.
Naturally the new username & password needs to be input but it never asks me for that.??
When I go to the IPTV reset & route checker page & input my info there it shows remaining days 365 which is correct.
The 6th box down on the IPTV reset & route checker page ( mac address ) is showing all 000000000's.
I go to the change mac address box & put in my box's mac address it says that one is already in use ??
When the box does reboot it goes to the STB is blocked - call your provider page every time?
Can someone please help me out so I can get my box back in operation?
Thanks in advance..
custom1
I have a mag 254 box. Was working fine - no problems.
Time came up for renewal which I did & it went thru.
I received email saying IPTV order is ready with my new order number & route numbers.
I cannot get to the page to input the new username & password ??
I was able to get to the url page & changed that info.
I then did the software update & it skip over the page where you input the new username & password
& goes straight into reboot the box.
Naturally the new username & password needs to be input but it never asks me for that.??
When I go to the IPTV reset & route checker page & input my info there it shows remaining days 365 which is correct.
The 6th box down on the IPTV reset & route checker page ( mac address ) is showing all 000000000's.
I go to the change mac address box & put in my box's mac address it says that one is already in use ??
When the box does reboot it goes to the STB is blocked - call your provider page every time?
Can someone please help me out so I can get my box back in operation?
Thanks in advance..
custom1