had to do factory reset

K thanks Crazed for all your help I am sorry for being a little elit here but i am learning the first two numbers order number is 1,7

The Order number is 16 digits long while the Donation number is 12 digits long.
The 17 are the first two digits of the Donation number.
Your Order number's first two digits are 33

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Use the server URL shown in that message.