Those two portals are the worst on the system per many posts. If they are the worst, the they need to be fixed. I am at a point where I have to consider weather to renew or just go away. If I have to go it will not be my loss. I have been with this service almost since the beginning in the IKS days. Please note I do not consider this "new" service as "testing", It is a service I have been willing to pay for, because it generally has been very steady through the years, but not the last 6 - 8 months.