I understand.
But this is very strange. Everybody can have the details of their IPTV service with the Order and Donation numbers. My case is that I renewed the service on monday and I didn't receive the new order number, and now I can't access anything, because we need it now. I'm really worried about it.
An order number is emailed to you immediately after you submit your renewal on the site.
If you didn't get one..maybe your order did not go thru !! Might want to check your credit card statement to see if there is a charge on it or not.