VOD / INFO Box setup not working

[Q79524R16]

Having problems setting up my box. Somone
did an IPTV reset to my account and asked for me to , reboot the device. I did and still not working. They refered me to this support forum if the problem persisted. I'm really having a difficult time if u could assist me it would be greatly appreciated
Esther

 

[kens]

Esther, you need to include info about what box you are using.
But try unplugging the power for 2 minutes, then plug back in and start as usual.

Good luck
/kens

 

[Q79524R16]

Thank you I did unplug the power and rebooted it and nothing happened
The type of is a MAG 254

 

[crazed 9.6]

Thank you I did unplug the power and rebooted it and nothing happened
The type of is a MAG 254

left click on my name and send me a private message with your email and service used.
I can then take a look to see if everything is in order for you.