Authentication required

[Bkman2020]

try that to see what happens

 

[Bkman2020]

Remove the slash save it and reboot

 

[bearwithme]

I removed the slash and rebooted 3 times and still the same

 

[Bkman2020]

Please erase url portal completely then save and exit now reboot iptv box then let me know what happens after the reboot cycle finishes.should take you to the inner portal

 

[Bkman2020]

Do u have another ethernet cable we can try with the iptv box?

 

[bearwithme]

Do u have another ethernet cable we can try with the iptv box?

I have already tried that. Doesn't change anything. I have to go next door every time I make a change you suggest.It will boot to inner portal I am sure because it does that after I default which I have done several times. What will I do after it goes to inner, reenter portal and save?

 

[Bkman2020]

We will need to see if weather says data or no data?

 

[Bkman2020]

What type of router are you using?

 

[bearwithme]

Do you mean whether I have internet end ethernet?

 

[bearwithme]

What type of router are you using?

Netgear 300

 

[Bkman2020]

Is your provider cable or dsl?

 

[Bkman2020]

Is it a combo router?

 

[bearwithme]

Is it a combo router?

No. It is capable of wireless but I can't use wireless.

 

[Bkman2020]

Do u have a modem connected to your router?If so hook it up directly to the mag254 and reboot both devices

 

[bearwithme]

Is your provider cable or dsl?

Her internet is thru Exede

 

[Bkman2020]

We need to bypass the router to see if the iptvbox works correctly, before that make sure to put back the url on your mag if not done so thanks

 

[bearwithme]

I am going over and do both things erase and save url, reboot then redo url and reboot then I will connect modem directly to mag and reboot modem and mag. I'll be back

 

[Bkman2020]

Most likley you may have a routing issue,

 

[Bkman2020]

I will send you adavnced instructions if that works how to fix that issue with router but only if mag works without the router thanks.

 

[bearwithme]

And we have a winner. I works direct from modem. Maybe I need a new ethernet cable going to the box a router? Because, remember it was working fine up until July 2. That router also supplies the iks stb. She says it has been freezes a lot. Thank you, thank you thank you. Now info to fix router issue?