yes it is. Two weeks is way too long, I agree with that.I've been waiting for 2 weeks money was taken out the first day and still no email from them I checked my spam folder as well their just taking our money and not giving us our donation information .. They really need a better way to issue our donation info .. They don't respond to our emails for help either .. I think 2 weeks is a long time to wait on them
But even thou the money was shown to be moved, it stopped at the portal till verified or whatever may take place.
You see, at that point the server admin and their accounts only see the order number your email and etc...They do not see the actual payment yet.