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I had the same problem with mine Asft tried like hell to get me going with no luck. After hammering papiao got this e-mail Hi. To be able to assist you please send us payment details for your donation, it must contain the following information: · Order Number. · Payment Date. · Payment...

use the order number you got when you bought the donation in the order status on the rocket site. I never recived an e-mail but donation number was there and active. Good luck I have gotten less then 48hrs of it working in over 3 weeks

This has been going on for weeks I get Mac Address Already Exists when I try and link my mac to my donation. I have sent pis to Mods here and papiao there has benn 3 times that papiao has e-mailed me back and said "try it now" so I do and all 3 times it was down again in less then 24 hrs. Can...

STILL getting Mac Address Already Exists worked for about 3 hrs last time. WHY CANT this be fixed? Got a try it now from pappio worked for 3 hrs. Just about had it.

Well I spoke to early sure as hell just like the first time lasted less then 24 hrs and same BS. I just don't get it! mac is all 00'S when I check my donation. yesterday it had the mac I sent them a pic of. When I try to link the mac I get MAC ALREADY EXISTS JUST LIKE BEFORE!!!!!

Thanks for the help mac has been changed

still getting mac already exists

How long do you think it will be before it's working?

It's a mag 254 asft I sent U a pm with the info you asked for thanks

Is anyone else having this problem or have they had it resolved by papiao? I lost all info on a previous donation with around 6 months left figured hell it's my fault I'll just buy another donation. NOPE I get Mac Address Already Exists when I try and link the mac to my new donation. Have been...

I'm in the same position as you I lost all info on original donation so bought a new one get mac already exits when trying to link my mac to the new donation e-mailed them pics of my box and all my info waiting to see what happens.

take your order ID number and punch it into the order status checker on the rocket site got my donation number within 10 minuets there

Check your order status from the rocket page made my donation on the 17th and checked my order status from the rocket page 5-10 minuets later and all the info was there and a donation number was assigned. Still haven't gotten an e-mail I'm still getting an error when I put my donation number in...

Thinking your screwed as am I even if you bite the bullet and make a new donation (as I did) your mac is locked to the first donation cant reset it cant link it to your new donation because it says it's already in use.

anyone? Is my mac locked to the first donation?

Been searching for days can't find the e-mail think I'm going to give up and reorder but afraid it's going to say my mac is already in use. I know sometime in the past week well trying to figure this out I put my mac in and it said it was in use. Am I screwed? bought it about 6 mo ago I can find...

Is Rocket vod testing out for anyone other then the mods here? After a lot of reading all I see is NFPS out for vod testing. Rocket and NFPS are different services correct?