I completely agree. This service went down hill fast, and communication is non existent. I was selling this service, and wound up giving 3 out of 5 people there money back due to them threating to turn me in. A friend of mine was turned in and it cost him $5,000. It is imposable for me to sell someone garbage and tell them its roses.
They keep saying t will get better and it only gets worse. They take away channels all the time and have downgraded the video quality to almost unwatchable levels.
You got to imagine if 10,000 people signed up and donated at $100 a pop they made over $1,000,000. I don't care how specialized the needed equipment is it doesn't cost that much, and you know there are more than 10,000 people who have donated. For that amount of money they could have moved the servers to another country on a private jet.
If the provider would at lease come out with updates for customers that would be one thing, but they refuse. I have eaten about $500 my own money due to customer issues, and now still have 3 subscriptions unsold that will most likely go in the trash.
All of this would not be as bad if they kept IKS working, but they don't bother with that anymore either. If it runs for 5 day straight without 5 more down days it a metrical. Not to mention only a hand full of channels ever work.
The complete lack of information is unforgivable from a customers stand point. They should have stopped selling donations when this all started, but they keep duping people and taking there money. That's just bad business.
I have noticed the number of posts have declined here by a huge margin I wonder if that is due to people who are feed up, or people who have given up. Either way its embarrassing.
I have been a loyal customer for over 8 years with IKS, and have never seen this kind of problem before I know I will probably be banned for posting this, but someone had to tell it like it is for the vast majority of customers.
Over the last 3 weeks I have only turned on my Mag 2 times and both times almost nothing worked. The system looked better and worked better when it was free. Just saying.