For what it is worth. The last two months when I renewed my subscription, I have had the same problem. Both times I wound up doing a reset. First time and second time that did not do it. That said, I then went to the change MAC option. However I only reversed the last two sets. For example if the last part of the MAC is 24:7a at the end, (Last 4 digits,) I just did this..... 42:a7 and then changed it. Then after a successful change, I immediately would change it back...... 24:7a for this example, and then everything would be fine. Box was unplugged before I do this because with the latest software the mags have don't really shut down. Only goes to standby and I can't help but wonder if that could be playing a part because I had no problem until the last update on the 254. Also activate the country lock. I don't use the IP addy lock because I have Dynamic IP addy with my provider and simply unplugging my router can sometimes change my IP addy. Maybe this will help some. Have a good one!