Won't connect to server

[lennonbb]

I have avov tv plus (the black box with red stripe at the bottom). It worked great when my coworker hooked it up but after purchasing a month subscription and receiving my username and password, I cannot connect to any servers. It just keeps asking me to input credentials for server 1. Can anyone explain what I am doing wrong? Please help!

 

[Marley]

thats the password and user name which both are same

 

[lennonbb]

thats the password and user name which both are same

I input the password and username but when I hit connect button it just reopens the box that asks for my credentials again. (Username and password)

 

[crazed 9.6]

and is the MAC from that avov linked to your current donation code ?

 

[lennonbb]

and is the MAC from that avov linked to your current donation code ?

No, the MAC address that shows up on the avov home screen is different from the one in my email