Has anyone actually received the "pushed" update to their frozen TVOnline box to fix being stuck in the update installer ?? Just curious to hear a success story to this problem.....
Update "push" to fix installer failure
- Thread starter Cali9dub
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I submitted a ticket but they said eventually I might get an RMA to send mine back.
Just seeing if anyone actually got an update pushed to their box or if this solution is something that "might" happen as opposed to "is currently" happening. If this is a "might" happen solution then I will just get a replacement box.
What i did kept sending them return emails on the ticket and soon they got sick of me and told me to send my box back it was a VIXO 2 but that won't matter
Their answer is because their engineering department needs to do it to ensure the box is working correctly. Unfortunately they don't know when that will happen. How will the engineering department know my box is working correctly if it's sitting in my living room disconnected? How will they know it's working correctly if I have no clue when this will happen to hook it up and confirm it is working. These are some weak answers coming from customer support so far. You'd think they would take just a few minutes of effort into putting together a protocol for this instead of everyone wondering what and when things will happen.
But then again they say it's only a handful of boxes effected so I guess those take the lowest priority. They already have your money on those!
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