StbEmu blocked

I have not reset the route. I was aked by supplier to NOT RESET so I haven't done so. I don't know their reasoning but can I do so with no problem ?
Also do I have to power off my Dreamlink ? Is there any conflict If I use same MAC as my Dreamlink with the StbEmu ?
 
Thanks.I did the reset and it worked. Only problem is it goes to full volume everytime I change channels !

Oddly enough, I updated the Iptv Emulator Pro and it would no longer connect to the server and was blocked by the server. I checked and doubled checked all my settings on the Emulator app along with the mac and other settings, no errors. I did a donation check and it told me I had entered the wrong information. I logged in and checked my information and it too was correct but the server wasn't going to allow any connection so I sent an email off and hopefully it will be corrected. I tried using another device, same issue so I know it wasn't me or my box or the information, it had to be the server and it could be down or something was changed as I can only recall this happening once before.:confused:

I had similar problems before with the volume going to half every time I changed channels or did anything to leave it and come back. I would actually like full volume as I can set the tv volume and not have to adjust the volume on the box. I have never been able to connect and have every channel up and running without player, video or audio issues which seem to be more frequent with the British tv channels.
 
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