STB blocked. HELP!!

I agree this is bad
I have tried all the URLs and reset portal with no luck
You would think paying customers would get an email with the info
Rather than go threw this nonsense
It's like they don't want my money?
 
Trying to set up mag under nfps and stb blocked was new sub and was assigned p2. No matter what I tried nothing and then I read to set the portal to 5 and I am up. HAPPY HAPPY