I thought we got this running before? Why did you reset the MAC? What are your first six alphanumerics in the MAC? What portal address are you using?
You created a serial number and Device ID?
I haven't found anyone with a good installation, an active account, a non-interfering ISP and all credentials properly added that couldn't get it going. In my estimation, the STB is the most problematic of the avenues.
It is always the donation number as username and password. That doesn't vary.