Yes i agree with that, does not work most of the time. and have to use wireless mouse. Worst remote I have ever had! It might be the software either in remote or box or maybe both but they sure need to fix it what ever it is.Same issue here. remote is worthless.
http://shop-can.avov.tv/collections/avov/products/ir-remotes
in the same situation hershi i been telling them that for days now they say they are working on so hold on will talk to them again monday this needs to be fixed im in the same boat as you
http://www.amazon.com/dp/B00UYCLV8Y/ref=sr_ph_1?ie=UTF8&qid=1456764800&sr=sr-1&keywords=air+mouse+remote