that could be because a number of reasons from the type of equipment/box you are using, the method you are using to view the content, internet connection, the path the source takes to get to you, the service providing you, how you have it all configured, etc, etc...too many factors to just say it's this or that, you would need to rule out many factors and provide more info for possible solutions...ie: what box, what method to view, internet speed, what you have tried, the more info you provide will help with possible solutions