no chanals

Well it look like (they) mess up the Mag 254 because I am looking at the channels, they are ok but from the time they have that ID# and password now we come back to square one by going blindly to fix that box. It was before the update to R14. Everything was ok. Now we have a channel problem. But it is not hard to fix but when I check the guide and the channel they don't match the channel is at 4:00 PM while the guide is for 7:00 AM Not only that on the VOD section, any movie I cljck on, File is missing. I taught it was the update but the update has nothing to do with that channel problem. Is any body check that out to see I am wrong or right?