Movie App Issues Encountered

F

Falcon05

New member
Nov 24, 2014
152
4
0
#1
I've been loading some of the movie apps like 1channel, Ice Films, and Los Movies. When I select any movie and it begins to play, the video is in fast motion and gets ahead of the audio immediately. The audio is fine, but the video just flies on by. I've been trying to find a button on the remote or an option on a menu to slow it down, but no luck so far. I'll report it to the Avov folks, but maybe the Avov guy on our site will see this. And by the way, the VOD movies on the TV Online app work just fine.

UPDATE: I now have a Help Desk ticket opened
 
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#5
Falcon05 said:
I've been loading some of the movie apps like 1channel, Ice Films, and Los Movies. When I select any movie and it begins to play, the video is in fast motion and gets ahead of the audio immediately. The audio is fine, but the video just flies on by. I've been trying to find a button on the remote or an option on a menu to slow it down, but no luck so far. I'll report it to the Avov folks, but maybe the Avov guy on our site will see this. And by the way, the VOD movies on the TV Online app work just fine.

UPDATE: I now have a Help Desk ticket opened
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Yeah I notified the guys over at MickyHop to see if there can look into the issue. Opening a ticket is usually the best way to bring an issue to attention, like you did, so good job. :)

EDIT: I did some of my own testing and noticed it was inconsistent and was really reliant on the server. I believe this is an issue with the link you are using and not the box itself. I notified the MickyHop team regardless in the off chance it is a bug with the box.
 
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#6
David, thank you. I just received an email from the support desk folks as well. I retested the movies that caused the problem and it definitely was link related. The same couple of links seemed to have the problem with multiple movies. Probably the encoding software they are using. Hope I didn't get too many folks alarmed prematurely. The support process worked perfectly and the reaction of the personnel on the Help Desk was excellent. Thanks again.
 
#7
Falcon05 said:
David, thank you. I just received an email from the support desk folks as well. I retested the movies that caused the problem and it definitely was link related. The same couple of links seemed to have the problem with multiple movies. Probably the encoding software they are using. Hope I didn't get too many folks alarmed prematurely. The support process worked perfectly and the reaction of the personnel on the Help Desk was excellent. Thanks again.
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:) No problem
 
#8
Boy I got to say this desk support of AVOV is amazing and fantastic, I hope they will keep the level of their support the way they are right now and not change it in the future and they keep back up and support their products regardless of their sales number .
 
#9
date said:
Boy I got to say this desk support of AVOV is amazing and fantastic, I hope they will keep the level of their support the way they are right now and not change it in the future and they keep back up and support their products regardless of their sales number .
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We really appreciate that kind of feedback. Avov is a relatively new company and we are trying our best to stand out in the market and we take customer support very seriously. We are glad to hear that we are doing a good job and will continue to try and provide positive support to our customers. :D
 
#10
On reading different threads here it would appear that the AVOV boxes may have a little different codec setup that shows up as more out of sync sound than freezing and jumping on unstable channels like in Kodi or on other boxes. Could that be the case David?
 
#11
look none of this happen till few days ago so what is that saying to you me had movie going 2x speed and no sound checked another and was fine
 
#12
Switchon said:
On reading different threads here it would appear that the AVOV boxes may have a little different codec setup that shows up as more out of sync sound than freezing and jumping on unstable channels like in Kodi or on other boxes. Could that be the case David?
Click to expand...

In all honesty that could explain that issue. Regardless of the matter, the devs have been notified about the issue and will be looking into it.
 
#13
if your movie app encounter error than you can download other app name vidmate app with easy interface and huge collections of movies, even i am share link with you:
 
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#16
I'm new to this, but my 1channel add on will not install again, it always says failed. How do I fix this? I uninstalled it Bc it would fail now I can't install Bc of the same error message..
 
#19
you should have kodi in market place or channel store and with vixo 2 should have like 107 apps there you have very nice box luv mine
 
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