Rocket MAC address[es] still will not "RE-SET"

Help for Rocket IPTV Server.
I have several AVOVs, an ON-LINE, an AVOV [2x], and and AVOV 2. I have tried to -re-set the MAC codes in rockets over a dozen times for each unit with no success, eventhough I get the message "MAC has been RE-SET Sucessfully" or something to that effect.
I've contacted Papio directly --
I have separate scripts/donations for each box ... and each one has anywhere from 40 to 100 days left.

I['m pretty upset that it's been over a month now that I've not been able to use Live TV/or VOD on any of them .. I try to re-set almost daily -- to the point I'm just upset and frustrated as I sit and watch the days I have left go by-bye !

I've tried everything that has been suggested, e.g., go in and ck donation, then go in and do a MAC re-set --- and I've contacted papio several times.
Each time they say that they have re-set my MAC -- but it still does not work.
Any help is welcomed .. as it's not just me, it's also several family members -- who area all experiencing the same issues with Rocket Donation for their IPTV boxes.