Loading, Loading

That reboot did the job for me but not for my daughter. Hers has the blue loading bar with the yellow bar in it that loads only half way and then it says authentication required or something like that anyway. She rebooted every thing and it is still doing the same thing
 
Quote Originally Posted by xbmcbg View Post
If you get your STB and when switched on it gets stuck on the screen saying loading try rebooting both the router and the STB, if this fails and does not resolve the issue you should contact the administrator and ask him to check for duplicating of the MAC addresses (if free sever is used), he knows how to solve the problem.
Once you have done this they can make your service back to active.
Note on the Entertainment package the screen would be blue background with blue loading bar.
I have put in both mac addresses for both mags, mine ad hers. Who is administrator, how do I contact hem/her?
 
I have put in both mac addresses for both mags, mine ad hers. Who is administrator, how do I contact hem/her?
I suppose that you will get help from the administration, also you should have an email from Papiao staff that you are activate donations in which you can communicate with them.
 
Have sent an e-mail to administrator and have yet to hear from them. Can I check to see if the ser # is indeed connected to her rocket donation? If so where do I go to do that? Appreciate the help. Thanx