try the reset function found thru that website
I have tried many times to change my MAC, used the reset button many times each time the reset button appeared to work i.e I got a green bar that said it worked. After reset I submitted a new MAC and got a green bar again, when I return to the route checker however the MAC has not been changed, if I try to renter the MAC I was trying to switch I get a red bar and MAC alread exists. What exactly is the reset button supposed to do? Does it erase all your server info? Or just security info .