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    Sticky Threads can be shared among the BuzzTV models.
    Of course some things would be different, such as the specs and etc, but the options and setups should be the same in most cases and similar in other cases.

Buzz models having issues with Video Player on certain channels

T

tvlarry

New member
Aug 19, 2015
84
3
0
yes i do
#1
Lost NewsMax and many local channels as Baltimore, Las Vegas etc. Using the Primary Video Player error message "stream format not supported" All servers on NF** servers. Switch to Backup Video Player those channels work but the others that worked before on Primary Video player have issues now with audio loss after a pause of video or fast action scene. So. both players have issues now.

In checking other brand boxes as the Dream****, Matr***, Form** Z**, they all work fine on all channels using their Primary Video Player. This indicates there is an issue with Buzz Video Player Firmware after the recent change in channel lineup & service.

Please check your data and confirm>>>
 
#2
tvlarry said:
Lost NewsMax and many local channels as Baltimore, Las Vegas etc. Using the Primary Video Player error message "stream format not supported" All servers on NF** servers. Switch to Backup Video Player those channels work but the others that worked before on Primary Video player have issues now with audio loss after a pause of video or fast action scene. So. both players have issues now.

In checking other brand boxes as the Dream****, Matr***, Form** Z**, they all work fine on all channels using their Primary Video Player. This indicates there is an issue with Buzz Video Player Firmware after the recent change in channel lineup & service.

Please check your data and confirm>>>
Click to expand...

Are you using MAC or XC API?
 
#4
There was a reformatting performed on Servers P1-7
After this event, some BuzzTV boxes lost certain channels as Local direct as Baltimore, Las Vegas, and NewsMax when using the Primary Video Player. This happened suddenly. In diagnosis, changing from Primary to Backup on Live TV corrected those lost channels. however created another issue on the ones that worked. So it seems there is an issue on the Boxes, because I had complaints coming in and had to determine what happened. I was forced to try another Service on the same Box. That new Service different Provider has similar issues with some of their channel lineup indicating an issue with the Player in the Buzz units. I checked and could not find any updates to the VLC Player.
Also remember that there is no issue with the older boxes as stated in another post above, again pointing back to Buzz Video Player can not handle the new formatting from multiple Providers.
Buzz5 V20220923
IPTV version 5.0.799

The Primary Player I believe is embedded in the Buzz Firmware, not using VLC, some people are using the Beta Firmware which I have been unable to locate and download.
 
#6
tvlarry said:
There was a reformatting performed on Servers P1-7
After this event, some BuzzTV boxes lost certain channels as Local direct as Baltimore, Las Vegas, and NewsMax when using the Primary Video Player. This happened suddenly. In diagnosis, changing from Primary to Backup on Live TV corrected those lost channels. however created another issue on the ones that worked. So it seems there is an issue on the Boxes, because I had complaints coming in and had to determine what happened. I was forced to try another Service on the same Box. That new Service different Provider has similar issues with some of their channel lineup indicating an issue with the Player in the Buzz units. I checked and could not find any updates to the VLC Player.
Also remember that there is no issue with the older boxes as stated in another post above, again pointing back to Buzz Video Player can not handle the new formatting from multiple Providers.
Buzz5 V20220923
IPTV version 5.0.799

The Primary Player I believe is embedded in the Buzz Firmware, not using VLC, some people are using the Beta Firmware which I have been unable to locate and download.
Click to expand...

And you never will.No one using beta downloaded it.
 
#8
Joker claims his 4900 works on the locals & NewsMax using the Primary Video Player setting on IPTV 5.0.799, what Firmware Version are you on ? mine is V20220923
I also have a U5 same issue.

Because the Player is embedded in the firmware I think.
 
#9
tvlarry said:
Joker claims his 4900 works on the locals & NewsMax using the Primary Video Player setting on IPTV 5.0.799, what Firmware Version are you on ? mine is V20220923
I also have a U5 same issue.

Because the Player is embedded in the firmware I think.
Click to expand...

Earlier you said there was a reformatting of the service.Care to provide a link where this was said?
And you think the player(s) are embedded in the app?Of course they are. :p
And it's software not firmware.
 
#10
No one actually said it, an email was sent to me from the contact us link on servers website responding that they were working on issues. Many channels went sown server to server and when they came back on the next morning, this new issue arose out of nowhere. So, this issue reflects NF** working on the streams and created this new issue, because everything was working fine on Primary Server. My boxes performed no updates. Also, Buzz technical informed me also this issue was on the Provider side.
After re-evaluation on other brands of boxes, only the Buzz units were affected leading me back to Buzz again. Everyone wants to point the fingers at the other guy, so I have to prove using data now where the issue actually is.
There were others having same issue on forums. Only solution I have heard so far is the Beta version works.

Still need that answer from Joker. thanks
 
#13
tvlarry said:
Big Mac, there is Firmware Versions on each box and software for the IPTV and Apps. Two different programs of code written for each application.
Click to expand...

When did you become an unintellible tech?
The only software version on the box is for the built in IPTV app.
And so far you're the only one having an issue.
25 years ago we'd call this user error.
Some of us still do.
 
#15
Thanks Joker, I already asked him to clarify about 236 and others that will not work on both of my Buzz Units. Have not received response yet concerning the 5.0.799 and the issues he Also was having with NewsMax and others when setting Primary Player as default.

Now, big mac, I do not appreciate your comments, I entered these posts for help, if you do not have a solution, please stop inputting selfish beliefs that I do not know what I am saying. I know more than you think about electronics, only been in the business for 50 years, so if you do not want to help me, save your comments please, and I am asking nicely because I respect the people who work hard here in the forums.

On my XRS4900 there is Firmware to boot the system and run drivers, system settings and programming. My version is old from 2022, "V20220923" The IPTV application is version 5.0.799, however there are many on these forums using the Beta, and they do not see the issues I am having.
On my U5 there is Firmware "20230328" and same IPTV 5.0.799

Both my units came loaded with VLC, however the VLC app is not being used per NBS, and I do not understand why its loaded then.
This issue just happened a short time ago concerning many local channel streams not displaying on both units using the Primary Player. Using the Backup restores the channels but other issues like jerking and audio now affect the channels that worked using the Primary.

In my diagnosis, I tried other Dreamkink T3 units, all channels still work on their Primary Player. This is why I came to the Forums looking for some help and to see if others had the issue. They are.

Still do not have an answer as to why. Buzz is alerted but has not given any fix. Here I am, same issue both units.

Thank you all for any feedback and troubleshooting.
 
#18
Thanks Suport

Not sure how to select "External Player" using Live TV Video Player settings. Only selections I see are Primary & Backup, no External Video Player selections available unless setting up VOD, then there are 3 selections.

Other channels not working using the Primary on both the 4900 & U5 are QVC, HSN, Las Vegas, Baltimore, and many more.
Something happened recently because these all worked last month.

thank you for getting involved
 
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