Why don,t you do a factory reset and bring it back to factory again. Unplug your box and go into the Bois. You won,t loose your r14 software. Right every thing down before you do this and make sure you install your donation correctly. It will reboot after this then go into settings and make sure you set video to correct settings etc. You do this with the internet unhooked from your box. After you have every thing installed hook back the internet and let it reboot and if you have a good valid donation it should work. Good luck