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How can I reset my mag254 it have been down no reply from papiao about what happen to my donation

Someone need to say something or give people their money back. I have not had their service for more than a month. No one isn't say anything.

Hi I am having issue with mag254 going 5 weeks or more I email papiao several times about my issue but no reply. My problem is I cannot get pass my login info it keep giving me error message in red I check my donation and it says inactive on the site the information on my box is correct but it...