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connects: yes pull channels: no avov tv on line plus build number :1.0.7 is asking to put the passw. and user name over and over

does any one knows what is going on with this boxes i just purchased one and followed all the set up and nothing , no mac , the on line tv can't open , it conectecd cause the hour it is fine but is ti not doing nothing the version 1.09 but it is ot responding please i need help with this ..

all this got me confused i have been doing the user name and password thing and rebooting and nothing and my question is now do i have to change the mac on every donation in order to make it work please somebody can tell me the whole thing wright i have people pissed already...

i have tried the several time all the steps the username and password just pop one time and after that i rebooted it and nothing still not conecting i have done this over and over and nothing please i need help i have people waiting for this

i did everything right on the set up of my 254 washing perfect and all of a sudden no audio so went to do factory reset did it and exit and save and it is on blue screen and at the bottom tftp load and can not go further than that nothing else i can do now please help with that